Stormtech warrant the material properties of all our products for their service life. 10 years for the PVC components and service life for stainless steel.
It is guaranteed that the stainless steel material provided is 316 grade stainless steel (or 304 grade if specified).
Mill Certificates are available. However Stormtech does not control the availability of these certificates from the mills.
Workmanship of the grates is guaranteed for 10 years.
The guarantee relates only to the grate and channel and in no regard relate to installation, related services, or building integration.
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. A major failure that relates to installation, assembly or other than actual material properties is not covered in this document."
Please note that "Tea staining" is a maintenance or installation issue, and as such Stormtech cannot control these factors. Requests for service due to tea staining cannot be accepted by Stormtech.
To reduce the risk of superficial staining or tea staining, please refer to the product care statement. The grates and channels must be kept clean, and corrosion reducer/inhibitors may need to be regularly applied.