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RETURNS INFORMATION

How long do I have to return my purchase?

Standard Items may be returned for a refund within 30 days from the date of purchase.

 

What is exempt from returns?

  • Pre-fabricated applications 

  • Electropolished

  • Powder coated or spray painted (any coating to change from the stainless steel finish)

  • defected

Will I be refunded the full value of my order?

Items will incur a standard 20% re-stocking charge on total invoice value.

Products must be supplied in their original condition.

If there are any damages, the products will not qualify for any refund. 

How long will my refund take?

Refunds may take between 5-7 business days to process once an item has been received at our warehouse (GU2 8FT), and may vary depending on the credit card company that you used for the original purchase. We can only issue a refund back to the original payment method.

How are shipping costs handled for refunds and exchanges of products purchased through the Slimline Drain online store?

All shipping costs on returned items are the responsibility of the customer.

If a replacement item is getting sent back to the customer, Slimline Drain will pay for this amount.

What do I do if the item that I purchased through the Slimline Drain online store needs a warranty claim by being defective or damaged?

For repairs, returns or other warranty questions on items purchased through the Slimline Drain online store, please contact our Returns department by email or by phone: 01483 346 460. Please refer to our Warranty Policy for full details.

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